Bq9 Privacy Policy — Your Data Is Our Responsibility

1What Information We Collect

The first step of bq9's privacy policy is transparency — letting you know exactly what data we collect. We only collect information that is strictly necessary to run our services smoothly. Requesting or retaining unnecessary data goes against our policy.

The following types of information are collected by our platform — either automatically or directly from you:

2How Your Information Is Used

Bq9 uses your information only for specific, legitimate purposes. Under our privacy policy, no data will ever be used beyond its intended scope. The list below outlines exactly why your information is needed:

• To create accounts and verify identity, ensuring that only real individuals can access the platform.
• To process deposits and withdrawals — ensuring secure financial transactions is our top priority.
• To send you relevant promotions and bonus offers — based solely on your preferences and activity.
• To maintain platform security and prevent fraud, money laundering, and other deceptive activity.
• To improve customer service — we analyze usage patterns to enhance your experience.
• To fulfill legal obligations — data may need to be provided to regulatory authorities when required.
• To monitor responsible gaming activity and help ensure no user is at risk of developing harmful habits.

3Data Retention & Duration

How long your data is retained is clearly defined in our privacy policy. bq9 does not keep any data longer than necessary.

• Your registration information will be retained for as long as your account remains active.
• Financial transaction records may be retained for up to 5 years after account closure to meet legal requirements.
• KYC documents are stored on secure servers after verification and can only be accessed by authorized personnel.
• Game logs and activity history are retained for a maximum of 12 months.
• Any data will be deleted upon your request, though legal obligations may apply in certain cases.

4Sharing Information With Third Parties

Bq9 never sells your personal data. Under our privacy policy, information may only be shared in the limited circumstances below, and only to the extent necessary:

• Payment Processors: Required information is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
• Law Enforcement Agencies: Data may be disclosed under a court order or government directive.
• KYC Verification Provider: Minimum necessary information may be shared with approved third-party providers for identity verification purposes.
• Technology Service Providers: Data is shared on a contractual basis with trusted cloud and security providers that support platform operations.

5Cookies & Tracking Technologies

Bq9 uses cookies to improve your browsing experience. As part of our privacy policy, we are transparent about the types of cookies we use:

• Essential Cookies: For login sessions, language preferences, and security tokens — the site cannot function without these.
• Performance Cookies: To understand which parts of the site are used most — all data is collected anonymously.
• Functionality Cookies: To remember your preferred games, language, and display settings.
• Analytics Cookies: To analyze usage patterns for platform improvement — no personal data is linked in this process.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain site features.

6Data Security Measures

Bq9 uses industry-leading security technology to honor your trust. The following security layers are active to uphold our privacy policy:

• 256-bit SSL/TLS Encryption — bank-grade security that keeps every transaction protected.
• Two-Factor Authentication (2FA) — a two-step verification process to access your account.
• 24/7 Cybersecurity Monitoring — unusual activity is detected and blocked in real time.
• Regular Security Audits — our systems are routinely tested by independent third-party security experts.
• Data Minimization Policy — only information that is strictly necessary is collected and stored.
• Access Control — only authorized personnel can view specific data.

7Protection of Minors' Data

Bq9 is fully committed to protecting minors (under 18), and this remains a top priority in our privacy policy.

• bq9 does not intentionally collect or attempt to collect any personal information from minors.
• Age verification is carried out at registration. Any account found to belong to a minor will be closed immediately.
• If any minor's information is collected by mistake, it will be permanently deleted immediately.
• If a parent or guardian has concerns, they can contact our support team — we will take prompt action.

8Privacy Policy Updates

Bq9 may update this privacy policy from time to time. For any significant changes:

• You will be notified by email or via the platform before any changes take effect.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and any eligible balance will be returned.

9Privacy Contact

If you have any questions, complaints, or requests to delete your data regarding our privacy policy, please contact us. Our dedicated privacy team will process your request within 48 hours.

The following rights are fully valid and we are committed to honoring them:

• The right to know what information we hold about you.
• The right to request correction of any inaccurate information we hold about you.
• The right to request deletion of specific data we hold about you.
• The right to opt out of marketing communications at any time.